Customer Service Advisor

Posted on
Tipton DY4 up to £20,065 (depending on experience)

Customer Service Advisor

 An opportunity has arisen to join our branch team. We are looking for an individual who will provide excellent customer service through the branch network, promoting our products and services, whilst identifying opportunities to drive process efficiency to benefit the Society and customer.

This is a permanent full-time position working 35 hours per week including 2 out of 3 Saturdays.

Key accountabilities

  •  Able to provide excellent customer service and to embrace the principles of Treating Customers Fairly and our values GREAT.
  • High quality of work including all cashiering functions, accurate standing data input and customer service.
  • Make a significant contribution to our Investment and Mortgage referral targets.
  • Take responsibility for your own actions, deadlines and targets.
  • Be well organised, able to show initiative and resourcefulness and be a flexible team player with an ability to work under pressure both in a team and independently.
  • Adopt a positive approach towards customers and colleagues.

 To be successful you will have:

  • Good communication skills, both written and verbal with a mature, credible and comfortable approach dealing with third parties, colleagues and our members.
  • A right first-time approach with a desire to demonstrate accountability and ownership through completion of tasks in a timely and accurate manner.
  • Basic computers skills to enable you to use a variety of different systems and software.

 Qualifications and experience

  • A minimum of 5 individual GCSE’s at grades A* to C (or equivalent) including Maths and English Language.
  • Experience of working in a customer service environment or able to show a good understanding of what a customer service advisor role within a financial organisation entails.

Salary: up to £20,065 (depending on experience)

Why Tipton?
Our head office is based in the heart of Tipton, with many local amenities including a local park and canal suitable for lunch time walks, food vendors nearby and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations and ways of thinking differently will always be respected and considered.

Other benefits include:

  • 23 days annual leave plus public bank holidays
  • Staff annual bonus scheme
  • Pension contribution
  • Internal Mental Health First Aiders
  • Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
  • Celebrating success of our employees
  • Free parking
  • Eyecare vouchers

If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on 31 May 2022.

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