Customer Service Associate (Savings)

We are looking for someone, for a 12 month fixed term period, who will provide exceptional customer service and administrative support to internal Society departments and external savings and mortgage customers, ensuring that good customer outcomes are always delivered throughout their relationship with the Society.

In this role you will:

• Dealing with a variety of enquires and customer requests through multiple channels (telephone calls, emails, secure messages and post) efficiently and professionally 
• Phone conversations with customers in a confident, friendly and informative manner solving queries in line with product terms, processes and regulatory legislation 
• Back office administration activities, including new account opening, money transmission, reports, bank reconciliation and mobile app 
• Recognising complaints and recording those in line with internal processes
• Have a right first-time approach consistently producing accurate work and taking ownership of customer queries through to resolution
• Demonstrate initiative, flexibility and responsibility for your own actions, deadlines, and targets
• Be well organised, resourceful, and flexible with the ability to work under pressure independently and as part of a team
• Maintain up to date knowledge of procedures, processes, and regulatory legislation
• Understanding risk associated within processes and how this impacts you and our customers
• Maintaining clear audit trails within customer records of actions undertaken

To be considered for this role you will:

• Be able to have effective, engaging and supportive conversations with our diverse member demographic, particularly those who require additional support
• Have excellent written and attention to detail skills on multiple, diverse and time sensitive tasks
• Be good at multi-tasking and balancing telephone calls with administration tasks
• Be competent in the use of various IT packages including MS Office suite
• Be resilient and confident with a positive solution orientated outlook to overcome any customer problems

Qualifications & Experience

• A minimum of 5 GCSE grades A* to C (or equivalent) including Maths and English Language
• Experience within a multi-channel customer service environment

Salary: £24,479 per annum
Location: Head office based in Tipton
Hours: 12 month fixed term contract working 35 hours per week including 1 in 4 Saturday mornings with time off in lieu.

The Society is able to offer hybrid working, following successful completion of an initial probationary period, you would be able to work 2 to 3 days at home each week.

Why join us at the Tipton? 

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered. 

Our benefits include:

• 25 days’ annual leave plus public bank holidays
• Staff annual discretionary bonus scheme
• Pension contribution
• Life assurance of 4 x basic salary
• Private Healthcare*
• Permanent Health Insurance*
• Health Cash Plan
• Access to internal Mental Health First Aiders
• Access to a Wellbeing hub and Employee assistance programme
• Celebration days
• Volunteering opportunities
• Benefit Hub subscription: giving access to a wide range of discounts across many different sectors 
• Free parking

*Access may be subject to length of service

Applications: If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Monday 15th June 2026.

To view our Recruitment Privacy Notice, please click here: www.thetipton.co.uk/media/cyddkruq/privacy-notice-recruitment-v6-april-2026.pdf

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work.  Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.