Coronavirus Update

As the situation with regards to the Coronavirus (COVID-19) Pandemic continues to evolve we wanted to reassure you that we are very much still open for business.

We are following Government Guidelines and our contingency planning is enabling us to ensure continuity of service to you and your clients.

• Intermediary Support: our telephone BDM team are here to support you via phone and email. You can contact the team directly on 0121 521 4000 or email newbusiness@thetipton.co.uk

We also have our BDM’s who are available via the phone or e-mail and their contact details together with the postcode areas they cover are detailed below:

Paul Sawford: 07395 790267 – paul.sawford@thetipton.co.uk

Postcodes: CM-SS-WD-HA-UB-TW-KT-EN-IG-RM

Phil Lawford: 07719 570123 – phil.lawford@thetipton.co.uk

Postcodes: B-CV-DY-WV-WS-ST

Existing member support

While every member will have individual needs and challenges, one of the ways we will be supporting them over the short term will include offering payment holidays allowing for a period of flexibility. We’ll listen to their situation and work with them to look at what steps we can put in place, we’re here to help and they can contact us via this link: https://www.thetipton.co.uk/contact-us/

We aim to give you a lending decision within 24 hours of receipt of a completed decision in principle.

Your full mortgage application is passed to our mortgage processing team once we have received all supporting documents requested when approving your decision in principle. Your application will be assigned a Case Officer and they will contact your client to arrange payment of any appropriate fees before instructing the valuation. They will also email you directly to introduce themselves and detail any outstanding requirements prior to mortgage offer.

Current service levels

Average decision in principle response time last week:
Under 6 hours

These tips are for guidance only and should not be relied upon to satisfy your own compliance check.

Our products can be sourced on Mortgage Brain, Trigold Prospector, and Twenty7Tec.

If your search is criteria led then we would recommend including variable and discount rate products within your search to ensure our full product range is detailed for your consideration.

Our standard residential and buy to let products are available to whole of market. We also have intermediary exclusive products available via the following networks and clubs:

Mortgage networks
Intrinsic; Mortgage Intelligence; Primis; Sesame; Tenet; and The Right Mortgage.

Mortgage clubs
L&G; MCI; Paradigm; PMS; SimplyBiz; Brilliant; and TMA.

Whilst we will always do our best to be flexible and help you and your client, there may be occasions when we are simply unable to assist.

We know that your time is valuable and that is why we feel it's beneficial to be open and transparent about this.

Unacceptable criteria:

• Any form of commercial lending;
• Any non-standard construction;
• Any property within a licensed or selective licensed area;
• Local authority flats, flats in blocks of more than five storeys or flats above commercial premises;
• Clients that have previously undergone a mortgage repossession;
• Clients that have been registered as bankrupt or have an IVA, and the discharge period is less than six years;
• Clients that have a CCJ that has been registered or satisfied within the last three years;
• Clients with defaults exceeding £500 that have been registered within the previous two years; and
• If your client is a non-EU citizen without permanent right to reside.

If you're unsure if your case fits our criteria please do get in touch.