Mortgage Processor

We’re looking for an individual to deliver exceptional levels of customer service and administration of new mortgage applications, pre and post completion, for both direct and introduced mortgage business.

In this role you will:

• Manage the department email inboxes, incoming telephone calls and post.
• Process new applications received requesting outstanding information, instructing valuations and data entry into core system. 
• Liaise with internal and external stakeholders to obtain and provide progress updates from receipt of application through to mortgage completion.
• Ensure high levels of accuracy and attention to detail making sure all applications are fully compliant and processed in a timely manner.
• Responsible for preparing and issuing a Mortgage Offer in an accurate and timely manner.
• Provide an accurate and efficient service from post mortgage offer through to mortgage completion 
• Manage all incoming completion enquiries via phone and email.
• Ensure that following redemption, the Society’s charge is removed in an accurate and timely manner at Land Registry.

To be considered for this role you will have:

• Ability to deliver a high standard of customer service and administrative skills.
• Good attention to detail.
• Ability to prioritise own workload and manage time effectively. 
• Excellent communication skills, both written and oral, building good relationships with all third parties and colleagues. 
• Can work under pressure, working to deadlines, as part of a team and individually.
• Reliable and flexible with time in order to ensure that the department meets its objectives.
• Adaptable to new technology as required, including the use of Laserfiche. 
• Ability to provide excellent customer service and to embrace the principles of Treating Customers Fairly and the Society’s values.
• Proficient in Microsoft Word, Excel and Outlook.
• A minimum of 5 GCSE grades 9 to 4 / A* to C (or equivalent) including Maths and English.

Salary: £23,200 per annum
Location: Tipton, West Midlands
Hours: Full time, 35 hours per week

The Society is able to offer hybrid working, following successful completion of an initial probationary period, you would be able to work 2 to 3 days at home each week.

Why join us at the Tipton? 

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers.  Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Our benefits include:

·        25 days’ annual leave plus public bank holidays

·        Staff annual discretionary bonus scheme

·        Pension contribution

·        Life assurance of 4 x basic salary

·        Private Healthcare*

·        Permanent Health Insurance*

·        Health Cash Plan

·        Access to internal Mental Health First Aiders

·        Access to a Wellbeing hub and Employee assistance programme

·        Celebration days

·        Volunteering opportunities

·        Benefit Hub subscription: giving access to a wide range of discounts across many different sectors

·        Free parking

*Access may be subject to length of service

Applications:  If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Friday 13 March 2026

To view our Recruitment Privacy Notice, please click here: https://www.thetipton.co.uk/privacy-notice-recruitment.pdf

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work.  Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.