Product & Sales Operations Administrator (FTC 12 months)

A proven track record operating in a customer service environment as well as experience of operating within a financial services and products environment is desirable for this role.

As a key member of the team, you will support the Head of Product & Sales Operations in the implementation of the Society’s product launches, withdrawals and amendments. Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, the Risk Management Framework and internal policies and procedures.

Salary: £24,479 per annum 
Location: Head office based in Tipton. The Society is able to offer hybrid working, following successful completion of an initial probationary period, you would be able to work 2 to 3 days at home each week.
Hours: 35 hours per week - Monday to Friday between 9 am and 5 pm 

In this role you will:

• Product changes including preparation and reprinting of literature.
• Ensuring the Society’s website, app, and MAST are kept up to date with product information. 
• Providing sourcing companies with timely updates to changes of the Society’s products.
• Preparation for meetings, including preparing and issuing minutes or reports.
• General administrative duties, including answering the telephone, photocopying, scanning and printing.
• Ad-hoc projects and tasks as required by the Head of Product & Sales
• Operations, or any member of the Executive team.
• Creation and sending of monthly regulatory mailings.
• Ensure products are displayed accurately across sourcing platforms.
• Complete product research to remain competitive and support new entries to market. 
• To assist in the development of products.
• To oversee the Society’s online presence.

To be successful you will have:

• Excellent listening, written and verbal communication skills.
• Strong attention to detail.
• Excellent administrative skills, and PC skills, covering Microsoft Office suite of products.
• Ability to follow and work to procedures and instructions to produce accurate and thorough work.
• Ability to work as part of a team and contribute to the team effort and objectives.
• Ability to provide excellent customer service and to embrace the Society’s GREAT values.
• Excellent time keeping and attendance.
• Organisation, workload management and prioritisation skills.
• Experience of working within a Products role is desirable.
• Experience of working in the Financial Services market is desirable.
• Experience of savings and mortgage products is desirable.

Qualifications & Experience:

• A minimum of 5 GCSE grades 9 to 4 / A* to C (or equivalent) including Maths and English.
• 2 A Levels at grades A to C (or equivalent).
• Experience of working in a busy environment.

Why join us at the Tipton? 
Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks, and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Other benefits include:

• 25 days’ annual leave plus public bank holidays
• Staff annual discretionary bonus scheme
• Pension contribution
• Life assurance of 4 x basic salary
• Private Healthcare*
• Permanent Health Insurance
• Health Cash Plan
• Access to internal Mental Health First Aiders
• Access to a Wellbeing hub and Employee assistance programme
• Celebration days
• Volunteering opportunities
• Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
• Free parking

*Access subject to length of service requirement 

Applications: If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Tuesday 1st September 2026.

To view our Recruitment Privacy Notice, please click on the link below:

https://www.thetipton.co.uk/media/cyddkruq/privacy-notice-recruitment-v6-april-2026.pdf

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work.  Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.