Senior Product & Sales Operations Administrator

A proven track record operating in a customer service environment as well as experience of operating within a financial services and products environment is desirable for this role.

As a key member of the team, you will support the Head of Product & Sales Operations in the management of the Society’s savings and mortgage product proposition. Responsible for approval of product related financial promotions and external display and the development and ownership of product analytics and reporting.

Salary: £26,000 to £30,000 per annum (dependent upon qualifications, skills and experience).

Location: Head office based in Tipton. The Society is able to offer hybrid working, following successful completion of an initial probationary period, you would be able to work 2 to 3 days at home each week.

Hours: 35 hours per week - Monday to Friday between 9 am and 5 pm

In this role you will:

• Have strong attention to detail to check and approve all product collateral, including but not limited to, product sign of sheets, product literature, website pages, external communications. Approval of all Product Administrator work.
• Manage the external distribution and management of the Society’s lending criteria.
• Manage the product tranche development and management.
• Have ownership of the Society’s internal product systems, including upload and approval of products on the system.
• Manage ongoing product market analysis, proactively recommending areas for improvement in the Society’s products.
• Have ownership of speed to market, targeting a speed to market within 72 hours of recommendation to live.
• Create and approve product and criteria related financial promotions. 
• Support the development and training of the wider team.
• Ensure compliance with regulation and internal processes.
• Observe and recommend opportunities to enhance the Society’s offering.
• Provide sourcing companies with timely updates to changes of the Society’s products, ensuring products are reflected accurately.
• Prepare for meetings, including preparing and issuing minutes or reports.
• Create, check, approve and send monthly regulatory mailings.
• Complete product research to remain competitive and support new entries to market. 
• Manage the development process of products.
• Have efficient management of product set up processes. 
• Complete ad-hoc projects and tasks as required by the Head of Product & Sales Operations, or any member of the Executive team.
• Complete general administrative duties, including answering the telephone, photocopying, scanning and printing.

To be successful you will have:

• Excellent listening, written and verbal communication skills.
• A strong attention to detail.
• Excellent administrative skills, and PC skills, covering Microsoft Office suite of products.
• Ability to provide excellent customer service and to embrace the Society’s GREAT values. 
• Ability to follow, and work to, procedures and instructions to produce accurate and thorough work.
• Ability to work as part of a team and contribute to the team effort and objectives.
• Excellent time keeping and attendance.
• Ability to adopt flexible working patterns, to ensure all Society deadlines are met, and to meet any out of hours requirements e.g. to attend sponsorship/marketing events.
• Organisation and workload management/prioritisation skills.
• Ability to lead by example to create a positive and supportive working environment.

Qualifications & Experience:

• A degree or relevant professional qualification would be an advantage for this role.
• 2 x A Levels at grades A to C (or equivalent) are essential for this role. 
• A minimum of 5 GCSE grades 9 to 4 / A* to C (or equivalent) including Maths and English are essential for this role. 
• Experience of working in a busy environment.
• Experience of working in the Financial Services market.
• Experience of savings and mortgage products.

Why join us at the Tipton?

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks, and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered. 

Other benefits include:

• 25 days’ annual leave plus public bank holidays
• Staff annual discretionary bonus scheme
• Pension contribution
• Life assurance of 4 x basic salary
• Private Healthcare*
• Permanent Health Insurance
• Health Cash Plan
• Access to internal Mental Health First Aiders
• Access to a Wellbeing hub and Employee assistance programme
• Celebration days
• Volunteering opportunities
• Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
• Free parking

*Access subject to length of service requirement

Applications: If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Tuesday 1st September 2026.

To view our Recruitment Privacy Notice, please click on the link below:

https://www.thetipton.co.uk/media/cyddkruq/privacy-notice-recruitment-v6-april-2026.pdf

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work.  Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.