Our members are at the heart of everything we do and ensuring all of our members receive the best possible service is an important part of this. 

Financial Abuse Code of Practice

Financial services firms can help if you're a victim of financial abuse. Click below to find out how.

Accessibility in Branches

The below aids are available at all of our branches:

  • Hearing induction loops in the banking halls;
  • Ground floor interview rooms;
  • Lowered counters;
  • Wheelchair access; and
  • Power assisted doors. 

There are also disabled parking spaces available around our Tipton and Bilston branches.

If you would like a large print version of any of our leaflets, you can request these by calling us on 0121 557 2551, completing our online form, or asking in any of our branches

Members in Vulnerable Circumstances

Whether it's the loss of a loved one or a health diagnosis, everyone can be vulnerable at some point in their lives. That's why we have procedures in place to help with bereaved members, Power of Attorneys and third party withdrawals. To see more about these procedures and how we can help, use the links below, call us on 0121 557 2551, complete our online form, or ask in any of our branches.

Our Website

Our website is built in accordance with World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). Specifically, it meets the minimum Level A requirements of the Web Content Accessibility Guidelines (WCAG) 2.0 and considered Level AA requirements where applicable. 

You can find our more about WCAG 2.0 by visiting their website.

To zoom in on most browsers, hold the Ctrl button and press + or -. Please, see below to understand further ways you can adapt the website to suit your needs in certain browsers.

Internet Explorer

Click Settings, then Internet Options, then choose any of the Colours, Fonts or Accessibility buttons and alter the settings to suit your needs. Finally, click Apply and Ok. 

Google Chrome

Click the three dots in the top right corner of your screen, then click Appearance. In here, you can update your zoom size and fonts.