Financial difficulties

If you're experiencing difficulty paying your mortgage it's important you let us know as soon as possible, the sooner we know the sooner we can help you.

Our dedicated team, Michelle and Nina, are here to guide you through this period and do everything they can to help. You can contact them on 0121 557 2551 or by completing our call back form.

The Building Societies Association and the Money Advice Service have teamed up to publish a booklet detailing what you should do if you experience problems paying your mortgage and how we can help you. To view this leaflet please click here.

The Financial Conduct Authority have also produced some information sheets which can be viewed below.