What should I do if I have an old account?
We will deem your account to be dormant after five years of no activity (any regular interest payments are not included). Once your account is classed as dormant all account holders will be required to provide acceptable identification before any transaction takes place on the account. Please telephone our Head Office on 0121 557 2551 or speak to a member of our branch team in any of our branches for further details.
Alternatively, you can visit any of our branches with the relevant identification and we can process your request. Please note that we require one piece of identification from ‘Evidence of identity’ and one from ‘Evidence of address’ to be able to reactivate your account. To see our list of acceptable ID, please click here.
If you think you may have a ‘lost’ savings account, you can use the www.mylostaccount.org.uk website to help you. This is a free service and the scheme covers all UK building societies, banks and Post Office savings account.