Savings FAQs

If you lose your passbook you will need to notify us immediately. We will need you to complete a missing passbook form. There is a £5 charge for a duplicate passbook, however if it is a children’s account, an ISA or you have reported your passbook stolen and have a valid crime reference number we will waive this charge. Identification will be required before we can provide a duplicate passbook. For more information you can call us on 0121 557 2551, visit one of our branches or complete our online form.

Withdrawals by a third party are only allowed where you have registered a third party mandate. To do so, please call us on 0121 557 2551, visit one of our branches or complete our online form.

The most you can withdraw each day without giving us notice is:

• £500 by cash; and
• £20,000 by cheque.

Higher amounts can be made available. You must give at least two days, with a maximum limit of £2,500 cash per day.

You can give notice by calling 0121 557 2551, in person in one of our branches or by completing our online form. Please be sure to notify us of how much you would like to withdraw, when you will be collecting it and what branch you will be withdrawing from.

Sort code: 20-27-33

Account number: 70885096

To pay money into your account electronically you will also need your own account number. This is often requested on forms as a reference number. You can find your account number at the top of your passbook, under Passbook Account Number.

We allow withdrawals against a cheque six banking days after it has been deposited. If a cheque is paid in on a Saturday then the period of six banking days will start on the following Monday.

Non banking days include Saturdays, Sundays and Bank Holidays. You should note that cheques normally become out of date after six months.

If you move house you'll need to complete an amendment form to notify us of your change of address. We'll also need you to provide documentary proof of your new address.

You can post your amendment form to our Tipton Head Office or deliver it in person to any of our branches. If you post the form, your proof of your new address must be certified. Details of who can certify documents can be found on our acceptable identification page.

We accept coins provided they are sorted and bagged before being taken to a branch. Coin bags are available from any of our branch offices. The maximum that we will accept is five full bags of the appropriate value of coin. This means any five bags from the following:

• £20 of £2 or £1 coins, not mixed;
• £10 of 50p or 20p coins, not mixed;
• £5 of 10p or 5p coins, not mixed; and
• £1 of 2p or 1p coins, not mixed.

You can open a savings account at any of our branches, no appointment is needed. Alternatively, you can post us a fully completed application form and a cheque made payable to yourself to our Tipton Head Office.

We have access to credit reference agency databases which in the majority of cases will allow us to prove your identity and address without the need for paper-based identification. However, if we do require further proof we will let you know. Please click here to see our list of acceptable identification.

If you would like to open an ISA with us we will require your National Insurance number.

We do not accept transfers in to our ISAs from other ISA providers.