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Mortgage FAQs
- How will any changes affect me?
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If you have a fixed rate mortgage you will not be affected by our Standard Variable Rate change as your mortgage interest rate is fixed for a set period of time.
If you have a discounted variable rate this is discounted from our Standard Variable Rate and the change could affect your monthly repayment.
Customers affected by the rate increase have been notified in writing with confirmation of any amendments to their monthly repayment amount.
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- When will my interest rate change?
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Customers affected by the rate increase have been notified in writing with confirmation of any amendments to their monthly repayment amount.
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- I have received a mortgage offer, when will I be notified of any changes?
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If you have received a mortgage offer from us we will be in touch with you about the rate change and any change to your proposed monthly repayment.
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- What do I need to do if my payment changes?
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If you are paying by Direct Debit you do not need to do anything as your repayment will change automatically.
If you are paying by standing order you will need to contact your bank or building society to amend your repayment amount. Your new monthly repayment will be included in the letter sent to you detailing your interest rate change.
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- I have an arrangement in place to clear my arrears, is this affected?
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If you have an agreement with us to pay an amount different to your contractual monthly repayment please continue to pay this unless our Collections department advise you otherwise.
If you have any further questions please contact us on 0121 521 4089.
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- I am worried I will not be able to make my monthly repayments due to the rate increase.
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If you are worried about how a change in interest rate could affect your monthly repayment please contact our Collections Department immediately so we can help. You can contact us on 0121 521 4089.
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- How much will my monthly mortgage repayment increase by?
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Customers affected by the rate increase have been notified in writing with confirmation of any amendments to their monthly repayment amount. If you have any further questions please contact us on 0121 557 2551.
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