Search results
- Can I add someone to my account?
-
You cannot add another person to your existing account. Many of our accounts can be opened in joint names.
close
- Can someone else withdraw from my account, on my behalf?
-
Withdrawals by a third party are only allowed where you have registered a third party mandate. To do so, please call us on 0121 557 2551, visit one of our branches or complete our online form.
close
- How do I close my account?
-
You can close your account by coming into one of our branches or through the post to our Tipton Head Office. You should check your account terms and conditions as some of our savings accounts require notice to be given. Postal accounts can only be closed in writing, through the post.
To close your account through the post we will need a signed letter requesting us to close your account and your passbook.
close
- Can I access my savings account online?
-
We do not currently have the facility for you to access your savings account online.
close
- How can I pay money into my account?
-
You can pay money into your account by sending a cheque made payable to yourself through the post to our Tipton Head Office, visiting any of our branches, or by internal transfer from another account you hold with us.
You can also set up a standing order from your bank or building society to transfer money or send a one off electronic transfer. In such cases you will need to quote:
- our sort code - 20-27-33;
- our bank account number - 70885096; and
- your own passbook number.
close
- Can I set up payments from my account?
-
We do not offer current accounts and therefore, no electronic payments can be set up from your account.
close
- Do I need my passbook to pay into my account?
-
You do not need your passbook to pay money into your account. We will be happy to update your passbook next time you visit our offices.
close
- Can I change my mind after opening an account?
-
If you decide within 14 days of opening that the account you’ve chosen is not suitable for you, you will be able to close the account without charge. We can arrange to give your money back to you or transfer it to another account that is more suitable to your needs.
Please be aware that the 14 day cooling off period does not apply to Fixed Rate Savings accounts.
close
- How do I find my sort code and account number?
-
The sort code and account number for your savings account is located on the inside cover of your passbook.
How to find sort code in IBAN number
You can find your 6-digit sort code contained within your IBAN number. To find out what your IBAN number is, simply contact us on 0121 557 2551. For more information on IBAN codes, click here.close
- How do I open an account?
-
You can open a savings account at any of our branches, no appointment is needed. Alternatively, you can post us a fully completed application form and a cheque made payable to yourself to our Tipton Head Office.
We have access to credit reference agency databases which in the majority of cases will allow us to prove your identity and address without the need for paper-based identification. However, if we do require further proof we will let you know. Please click here to see our list of acceptable identification.
If you would like to open an ISA with us we will require your National Insurance number.
close
Common FAQs
- What do I do if I've lost my passbook?
-
If you lose your passbook you will need to notify us immediately. We will need you to complete a missing passbook form. There is a £5 charge for a duplicate passbook, however if it is a children’s account, an ISA or you have reported your passbook stolen and have a valid crime reference number we will waive this charge. Identification will be required before we can provide a duplicate passbook. For more information you can call us on 0121 557 2551, visit one of our branches or complete our online form.
close
- How do I get an interest certificate?
-
If you need to confirm the total interest you've earned on your account, you can request a Section 975 tax certificate for any of the previous six tax years.
From the tax year 2016/17 onwards, Section 975 certificates have been replaced by Interest Certificates. We will not automatically issue Certificates annually. Instead we will only issue a new Interest Certificate on request. If you need an Interest Certificate, or a Section 975 certificate for a previous tax year, you can request one at any of our branches, by calling 0121 557 2551 or by completing our online form.
close
- Can someone else withdraw from my account, on my behalf?
-
Withdrawals by a third party are only allowed where you have registered a third party mandate. To do so, please call us on 0121 557 2551, visit one of our branches or complete our online form.
close
- How much can I withdraw each day?
-
The most you can withdraw each day without giving us notice is:
- £500 by cash; and
- £20,000 by cheque.
Higher amounts can be made available. You must give at least two days, with a maximum limit of £2,500 cash per day.
You can give notice by calling 0121 557 2551, in person in one of our branches or by completing our online form. Please be sure to notify us of how much you would like to withdraw, when you will be collecting it and what branch you will be withdrawing from.
close
- How do I find my sort code and account number?
-
The sort code and account number for your savings account is located on the inside cover of your passbook.
How to find sort code in IBAN number
You can find your 6-digit sort code contained within your IBAN number. To find out what your IBAN number is, simply contact us on 0121 557 2551. For more information on IBAN codes, click here.close
- How long does it take for a cheque to clear?
-
We allow withdrawals against a cheque six banking days after it has been deposited. If a cheque is paid in on a Saturday then the period of six banking days will start on the following Monday.
Non banking days include Saturdays, Sundays and Bank Holidays. You should note that cheques normally become out of date after six months.
close
- How do I change my address?
-
If you move house you'll need to complete an amendment form to notify us of your change of address. We'll also need you to provide documentary proof of your new address.
You can post your amendment form to our Tipton Head Office or deliver it in person to any of our branches. If you post the form, your proof of your new address must be certified. Details of who can certify documents can be found on our acceptable identification page.
close
- Do you accept change?
-
We accept coins provided they are sorted and bagged before being taken to a branch. Coin bags are available from any of our branch offices. The maximum that we will accept is five full bags of the appropriate value of coin. This means any five bags from the following:
- £20 of £2 or £1 coins, not mixed;
- £10 of 50p or 20p coins, not mixed;
- £5 of 10p or 5p coins, not mixed; and
- £1 of 2p or 1p coins, not mixed.
close
- How do I open an account?
-
You can open a savings account at any of our branches, no appointment is needed. Alternatively, you can post us a fully completed application form and a cheque made payable to yourself to our Tipton Head Office.
We have access to credit reference agency databases which in the majority of cases will allow us to prove your identity and address without the need for paper-based identification. However, if we do require further proof we will let you know. Please click here to see our list of acceptable identification.
If you would like to open an ISA with us we will require your National Insurance number.
close
- Do you accept ISA transfers?
-
We will accept transfers in to our ISAs from other ISA providers. If you wish to transfer an existing ISA, please complete our ISA Transfer In Form and post it to us at 70 Owen Street, Tipton, DY4 8HG.
close