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Miss Savell-Boss

Mortgage customer

"I have been with the Tipton & Coseley Building Society for as long as I can remember.

"When I visited the Tipton I sat down with Gail, a Mortgage Adviser, who listened to my needs and was aware of what I was looking for and from this she was able to explain all my options to me. What I like about the Tipton is that you are spoken to in plain English, there isn't loads of mortgage jargon, making it easy to understand. Gail is always very friendly and has a very personal approach.

"I stay with the Society as I always receive excellent customer service and I enjoy the personalisation and the sales process is never pushy or rushed. My experience with the Society has allowed me to get a mortgage I am happy with and I know they are only at the other end of the phone if and when I need them.

"I always feel in safe hands and know that the Society understands my needs, everyone is very approachable and friendly making having a mortgage as stress free as possible.

"I would definitely recommend the Society to my friends and family."